Did you know that 41% millennials turn to a site’s FAQs before contacting support?
Yes, almost half of your millennial customers prefer helping themselves before reaching out to your support staff for help. Just imagine how many support tickets, calls, and chat sessions you could save if you only found a way to help these customers right in your FAQs.
And it’s not too hard — the key lies in how you answer your FAQs.
If your answers are helpful, not only will your customers get immediate help, but you will also save a lot of support hours. You could use this time to improve your product or expand your business.
Writing helpful answers isn’t difficult if you follow a few simple ways. Here are 5 that will help you pack a punch with each answer.
Read the full post on HeroThemes.